ArkaIndonesia

Delete Your Account and Data

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This page explains how to request deletion of your account and data for the Android game Arka: Sky of Aeria (package com.skalain.skyofaeria), developed by Skalain.

There are two ways: directly in the game, or by email if you can no longer open the game. Uninstalling the game alone does not delete the account and progress stored on our server.

Never been online, or using a test build?

The current test builds do not create an account and do not send data to our server. All data stays on your phone. To delete it:

  1. Open Android Settings → Apps → Arka → Storage and tap Clear data, or uninstall the game.
  2. If you ever used Send log or Share, also delete the files in the Download/Arka and Pictures/Arka folders with a file manager or gallery app.

The same applies to the release version if the game has never connected to the internet, because the account is only created the first time the game goes online.

Option 1: in the game

This requires an internet connection.

  1. Open Arka: Sky of Aeria.
  2. Open Settings.
  3. Tap Delete account.
  4. Read the explanation and confirm.

Your account data on our server is deleted immediately. The game then deletes the progress and login tokens on your phone and starts again from level 1 as a new player.

Option 2: by email

Use this if you can no longer open the game, for example because you lost your phone or uninstalled the game.

  1. Email support@skalain.app with the subject Delete Arka account.
  2. Include the player ID shown in the game’s Settings. If your account is linked to a Google account, send the email from the linked Google address or mention that address.
  3. We may ask for additional information to confirm the account is yours, so that nobody else’s account is deleted by mistake.

We will confirm that we received your request and complete the deletion within 30 days of verifying your identity, then let you know by email.

An anonymous account that is not linked to Google can only be identified by its player ID. If you have neither the player ID nor a linked Google account, we cannot tell which account is yours.

You can also ask us to delete only part of your data, for example to unlink your Google account, using the same email address.

Data that is deleted

  • Account: player ID, login tokens and the Google account link (including the email address stored from Google).
  • Profile: automatic display name, country code, invite code and profile frame.
  • Progress: level, coins, keys, upgrade tiers, skins, skin shards and Remove Ads status.
  • Online feature data: Daily Challenge and Weekly Tower results, league membership and rank, Community Mission contributions and invite data.
  • Data on your phone (when deleting in the game): the save.json progress file and login tokens.

Data that is kept, and for how long

Data Reason Retention
Purchase transaction records (order ID, product, price, time) Tax, accounting and payment dispute obligations As long as applicable law requires
Database backups Recovery after a failure Deleted on a rolling basis, at most 90 days
Server technical logs (such as IP address) Security and troubleshooting According to the provider’s log retention, at most 90 days
Aggregated statistics without identity (such as global Community Mission totals) No longer linked to you May be kept

Data held by ad providers, analytics (GameAnalytics) and crash reporting (Sentry) is linked to your device or advertising ID, not to your game account. It is kept according to each provider’s retention policy, and we will pass deletion requests on to them where their service supports it. You can also reset or delete your advertising ID in Android settings. Your Google Play purchase history is governed by Google.

Before you delete

  • Deletion cannot be undone. Progress, coins and items cannot be recovered.
  • Coins and consumable items you bought are not refunded.
  • Permanent purchases (such as Remove Ads, the Starter Pack or skin packs) are recorded in your Google Play account and can usually be restored on a new account with Settings → Restore purchases.

For full details of the data we process, read our Privacy Policy. Other questions: support@skalain.app.